System administration
- User accounts, groups and permissions
- Starters and leavers, the same day
- Shared mailboxes, drives and calendars
- Licence management and tidy-ups
Your IT department, without the payroll.
Vaulnut becomes your IT department for one fixed monthly fee per user. You get a named account manager, a helpdesk your staff can reach, and round-the-clock monitoring with emergency cover for critical issues.
Sound familiar?
When there's no one to contact
Nobody owns IT
Nobody owns IT, so problems sit until they become urgent.
The accidental IT person
You rely on whoever is most technical in the office.
Suppliers blame each other
Suppliers point at each other when something breaks.
What we look after
Everything an IT department does, day to day
System administration, support and planning, handled by one team that knows your setup.
Platforms we work with
Devices and endpoints
- Laptops and desktops monitored around the clock
- Windows, macOS and app updates applied
- Disk encryption and remote wipe
- Phones and tablets managed for work
Servers and cloud
- On-site servers patched and monitored
- Microsoft 365, Google Workspace and Azure
- Backups checked every day
- Moving old servers to the cloud when it makes sense
Security
- Multi-factor sign-in on every account
- Endpoint protection on every device
- Email filtering against phishing
- Security settings reviewed each quarter
Support for your staff
- Helpdesk by email and client portal
- Remote fixes, on-site visits when needed
- Emergency cover for critical issues
- Plain-English answers, no jargon
Planning and suppliers
- A named account manager
- Quarterly reviews and a yearly IT plan
- Broadband, phone and software suppliers handled for you
- Everything documented, and owned by you
The difference
What changes when IT is handled
You do not have an IT team, and you do not want one on the payroll. But someone still has to keep everything working.
- New starters ready on day one.
- One predictable bill for all your IT.
- Problems spotted before they stop work.
- You stop thinking about IT.
How it works
How the handover works
A first meeting
We talk through how you work today and what you rely on, by video or at your office. You get a fixed per-user quote in writing.
30-day handover
We take over your IT carefully over 30 days, documenting your systems and moving accounts into our management. You meet your account contact before we go live.
Quarterly check-ins
Your account manager reviews your IT with you four times a year, in plain English. Risks, costs and plans are tracked, so nothing drifts.
Pricing
Where this sits in our plans
Managed IT is our Complete plan. Fixed monthly price per user, quoted in writing within 24 hours of our first meeting.
| Feature | Essentials | Complete | Co-managed |
|---|---|---|---|
| Managed IT | Add-on |
Related services
Often paired with this
Questions