Like an IT department, without the payroll.
People to contact, systems watched before you notice, and someone accountable. Here is how it works in practice.
Onboarding
Your first 30 days
Switching to us is planned, not rushed. Here is how your first month looks.
Week 1: We learn your systems
We audit every device, account and supplier. We document what you have and flag anything urgent. Your staff meet the team who will support them.
Week 2: We secure the foundations
Patching, antivirus, multi-factor authentication and backup checks go in first. The basics get fixed before anything fancy.
Weeks 3 to 4: We take over fully
Monitoring switches on across everything. Your old supplier hands over access. Staff start using the helpdesk as normal.
Then: We keep improving
A named account manager reviews your IT with you every quarter, in plain English. Small fixes happen continuously. Bigger projects get quoted separately.
Switching provider
Signs it is time to switch
If any of these sound familiar, your current arrangement is costing you more than money. Moving to us follows the same 30-day plan above, and your staff keep working throughout.
Support is slow
Problems sit for days. Your staff stop reporting them and work around them instead.
Nobody owns your IT
Suppliers point at each other when something breaks. Nobody sees the whole picture.
Security is a mystery
You do not know what is patched, what is backed up, or what is actually protected.
Costs creep up
Invoices arrive with no explanation. Nobody can say what you are paying for.
Your part
What we need from you to switch
Switching is mostly our work, not yours. We need three things to get started. Everything else we gather ourselves, from your systems or your suppliers.
- A point of contact: one person who can answer questions and approve changes.
- Access to your systems: admin logins and accounts, gathered securely.
- A list of suppliers, if you know it. Gaps are fine; we will find them.
Support
How support works
Your staff contact the helpdesk by email or client portal. Every request gets a reference and is tracked until it is closed, so nothing goes quiet.
Most problems are fixed remotely. When something needs hands on, an engineer comes to you.
Commitments
Our commitments, in full
Eight things you can hold us to, explained plainly.
- A first meeting, no hard sell. Talk to our team by video or at your office about how you work and what you need. No obligation.
- Written quote within 24 hours. After our first meeting you receive a fixed monthly price per user, in writing. No waiting, no chasing.
- 30-day handover. We move everything across in 30 days, planned around your working day. Your staff keep working throughout.
- Four plain-English reviews a year. Every quarter, a report in plain English: what we did, what it means, what is next.
- Named account manager. One person who knows your organisation, owns your issues, and answers for our work.
- Round-the-clock monitoring. We watch your systems all day, every day, with emergency cover for critical issues.
- Fixed monthly price per user. One per-user price for your plan. It changes only if your user count or needs change.
- You own everything. Every account, password and document is registered to you from day one. Leaving is clean, if it ever comes to that.
Priorities
How we prioritise
When you contact us, we agree a priority with you. It decides what we work on first. There are three levels, and no time promises we cannot keep.
| Feature | Critical | High | Normal |
|---|---|---|---|
| What it means | Something is down and stopping work. | One person cannot work properly, or a problem is getting worse. | Anything else. |
| Example | Nobody can access email, or you suspect a security breach. | A laptop will not start, or a key application keeps crashing. | A new starter needs an account, or software needs installing. |
Reviews
Quarterly reviews in plain English
Every quarter your named account manager reviews your IT with you. What changed, what it cost, and what needs attention next.
The report is written for non-technical readers. You will always know where you stand, and what is coming.
- What we did and why it mattered
- Risks, recommendations and next steps
- Budget planning for the quarter ahead
Questions