Email and accounts
- Password resets and locked accounts
- Multi-factor sign-in on a new phone
- Shared mailboxes and calendars
- Out-of-office and forwarding
IT help, when you need it.
Our helpdesk gives your staff one place to contact for every IT problem. Real people, based in the UK, who know your setup. Most issues are fixed remotely on the first call. Anything that needs hands on is booked in for an on-site visit across the North West.
Sound familiar?
The support gaps we fill
Days waiting on small fixes
Staff wait days for small problems to be fixed.
Risky workarounds everywhere
Everyone has their own workaround, and none of them are secure.
You are the helpdesk
You are the unofficial helpdesk, and it eats your week.
What the helpdesk handles
The everyday problems that slow your team down
Staff email the helpdesk or use the client portal. Every request gets a reference and is tracked until it is fixed.
Devices
- Slow or crashing laptops
- Printers and scanners
- New starter laptops set up
- Software installs and updates
Connections
- Wi-Fi and internet problems
- Remote access from home
- Teams, Zoom and Meet calls
- Monitors and docking stations
Files and apps
- Access to shared folders
- Restoring a deleted file
- Microsoft 365 and Google apps
- Your line-of-business software, with the supplier
The difference
What a working helpdesk feels like
Your staff lose time to IT niggles every week. Password resets, printer problems, a laptop that will not connect.
- Staff get help without chasing.
- Fewer problems come back twice.
- Less downtime across the team.
- Support costs stay predictable each month.
How it works
How support reaches you
Staff reach us directly
Your staff get one contact point for every IT problem, by email and client portal. No logging into a supplier portal they have never heard of.
We fix it remotely
Most issues are fixed on first contact, by a UK-based engineer who knows your setup. If it needs hands on, we book an on-site visit across the North West.
We spot patterns
We look for repeat problems in your ticket history and sort the cause, not just the symptom. Your monthly summary shows what we found.
Pricing
Where this sits in our plans
Fixed monthly price per user, quoted in writing within 24 hours of our first meeting.
| Feature | Essentials | Complete | Co-managed |
|---|---|---|---|
| IT helpdesk | Add-on |
Related services
Often paired with this
Questions