Cover and capacity
- Holiday and sickness cover
- Overflow tickets in busy weeks
- A second pair of hands on projects
Backup for your IT person.
Co-managed IT pairs your in-house person with our team. We handle monitoring, security and the jobs that pile up, while your IT person stays in charge of day-to-day priorities. They get holiday cover, a second opinion on big decisions, and help with projects they cannot do alone.
Sound familiar?
When one person can't cover it all
One person holds it all
Your IT person is a single point of failure.
Security keeps slipping
Security and backups get postponed because there is no time.
Projects stall
Big projects stall because one person cannot do it all.
How we split the work
Your IT person leads. We fill the gaps.
We agree up front who owns what, so nothing is done twice and nothing is dropped.
Platforms we work with
Specialist help
- Firewalls, networks and Wi-Fi
- Microsoft 365 and Google Workspace security settings
- Server, backup and recovery problems
Tools and monitoring
- Device monitoring and patching tools your IT person can use
- Monitoring out of hours
- Shared ticket queue and documentation
Example split
Who does what
A typical arrangement. We set the real one with you.
| Feature | Your IT person | Vaulnut |
|---|---|---|
| Day-to-day staff requests | Overflow and cover | |
| Patching and monitoring | Reviews reports | |
| Firewall and network changes | Requests | |
| Security settings | Agrees changes | |
| Projects | Leads | Delivers alongside |
The difference
What changes for your IT person
You have one IT person, and they are stretched thin. They need backup, not a replacement.
- Your IT person can take a proper holiday.
- No more single point of failure.
- Big projects actually get finished.
- Leadership gets a clear picture of IT, without the jargon.
How it works
How we start working together
We meet your IT person
We start with a discovery conversation with your in-house person to map your systems and agree boundaries. Everything we will and will not touch is written down.
Monitoring and tools go in
We install our monitoring and security tooling, agreed with your IT person. Escalation paths are set so everyone knows who handles what.
Regular joint reviews
We review together each quarter. Your IT person keeps control of priorities, and we keep a shared list of improvements.
Pricing
Where this sits in our plans
Fixed monthly price per user, quoted in writing within 24 hours of our first meeting.
| Feature | Essentials | Complete | Co-managed |
|---|---|---|---|
| Co-managed IT |
Related services
Often paired with this
Questions