Connected
Your people, systems and sites working as one.
Email, files, Wi-Fi, devices and premises set up properly and kept running, so your team can work from the office, home or on site.
Connected.Smarter.Stronger.
You run your business. We run your IT.
Your outsourced IT department in Manchester. Helpdesk, security, devices and Microsoft 365 looked after by one team, for one fixed monthly price per user. Built for organisations with 5 to 100 staff.
Cyber Essentials certifiedOn-site across the North WestRemote support UK-wide
Technologies we work with
Why Vaulnut
An IT department you own, not one that owns you.
Many IT companies keep the passwords and make leaving hard. We do the opposite, and we put it in writing.
100%
You own every account
Every login, licence and password is registered to you from day one. Nothing is held back if you ever leave.
24 hrs
A written quote, fast
One meeting, then a fixed monthly price per user in writing within 24 hours. No chasing.
30 days
A planned handover
We take over from your old supplier in 30 days while your staff keep working.
1
Named account manager
One person who knows your setup and answers for our work, with four plain-English reviews a year.
Sound familiar?
IT should not be anyone's side job
Small organisations without an IT team tend to hit the same four problems. Each one is fixable.
Nobody owns IT
When something breaks, nobody knows whose job it is to fix it. So small problems sit until they become urgent ones.
Your most technical colleague is doing two jobs
They were hired for something else. Every IT problem pulls them away from the work you actually pay them for.
Suppliers point at each other
The broadband company blames the software. The software company blames the hardware. Meanwhile you are still offline.
You are not sure backups or security actually work
Someone set them up years ago. Nobody has tested a restore since. That is not a backup strategy, it is a hope.
What we stand for
Connected. Smarter. Stronger.
Three ideas behind everything we do for you, and the services that deliver them.
Smarter
IT that is planned, not patched up.
A named account manager, a helpdesk your staff can reach, problems spotted before they stop work, and four plain-English reviews a year.
Stronger
Protected, backed up and certified.
Security that stays switched on, backups that are tested, and Cyber Essentials when clients or tenders ask for it.
The alternative
One hire covers one person. We cover the whole function.
Hiring in-house
- One salary, plus NI and pension
- Holiday and sick leave with no cover
- One person's skill set
- One person's working hours
Vaulnut
- A whole team with a range of skills
- Cover when someone is on holiday or off sick
- Security included, not bolted on
- Systems monitored around the clock
- One predictable monthly bill
Switching to us
How the handover works
A clear plan, week by week. Your staff keep working throughout.
Week 1: We learn your systems
We audit every device, account and supplier. We document what you have and flag anything urgent. Your staff meet the team who will support them.
Week 2: We secure the foundations
Patching, antivirus, multi-factor authentication and backup checks go in first. The basics get fixed before anything fancy.
Weeks 3 to 4: We take over fully
Monitoring switches on across everything. Your old supplier hands over access. Staff start using the helpdesk as normal.
Then: We keep improving
A named account manager reviews your IT with you every quarter, in plain English. Small fixes happen continuously. Bigger projects get quoted separately.
Plans
Three plans, priced per user
Every plan includes a named account manager and you own every account and password.
Essentials
For small teams that need the basics covered properly.
- UK helpdesk by email and client portal
- Microsoft 365 or Google Workspace management
- Security essentials: MFA, patching, antivirus
Most popular
Complete
For organisations that want the whole IT department handled.
- Everything in Essentials
- Round-the-clock monitoring, with emergency cover for critical issues
- Backup management, starters and leavers fully handled
Co-managed
For organisations with an in-house IT person who needs backup.
- Escalation support for your IT person
- Security and backup oversight
- Holiday and sickness cover
Who we help
Sectors we know well
Any organisation without an IT team is welcome. These four make up much of our work.
Questions