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Let's talk about your IT.

Tell us what you need and we will set up a short meeting with our team. Based in Manchester, on-site across the North West, remote UK-wide.

Talk to our team

Pick what you need and leave your details. We reply within one working day to arrange a short meeting, by video or at your office.

What can we help with?
Best way to reach you

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Existing clients

Get support

Round-the-clock monitoring, with emergency cover for critical issues.

Email the helpdesk

support@vaulnut.com

Every email becomes a ticket with a reference, tracked until it is fixed.

Something critical?

If something is down for everyone or you suspect a breach, put URGENT at the start of the subject line. Critical issues get emergency cover.

What to include

  • What you were doing when it started
  • What went wrong, in your own words
  • Who is affected: just you, or everyone
  • Any error message, or a screenshot
PriorityWhat it meansExample
CriticalSomething is down and stopping work.Nobody can get email, or you suspect a security breach.
HighOne person cannot work properly, or a problem is getting worse.A laptop will not start.
NormalAnything else.A new starter needs an account.